How to Check Your Usage

What You Will Learn

This guide shows you how to view your via.email usage report, which includes your credit balance, agent count, task history, and billing cycle details.

What does check@via.email tell me that my invoice does not?

The usage email is operational. It answers whether you are burning credits faster than you think, which agents actually eat the budget, and how many days are left in the cycle. Invoices tell you what you paid; the check reply tells you how you spent the allowance while the month is still running.

How to Check

Email:

• To: check@via.email
• Body: Leave blank

You will receive a detailed usage report within seconds.

What the Report Includes

Your usage report contains:

• Account information — Your account ID, plan name, member since date, and last activity
• Credit balance — Credits remaining, credits used this cycle, and your monthly credit allowance
• Credit rollover — Your accumulation cap (the maximum credits you can carry over)
• Agent count — Active agents, agent limit for your plan, and remaining slots
• Top agents — Your most-used agents and their usage counts
• Task activity — Tasks this month, all-time tasks, and daily averages
• Billing cycle — Current cycle start and end dates, days remaining
• Estimated runout — Based on your recent usage, when your credits may run out

Understanding Credits

Credits are the unit of usage in via.email. Each task you send to an agent consumes credits based on the complexity of the request.

• Every plan includes a set number of monthly credits that refresh at the start of each billing cycle
• On paid plans, unused credits roll over to the next cycle, up to your plan's accumulation cap
• On the Free plan, credits do not roll over

You can see exactly how many credits each task cost in your usage report.

When to Check

• Before upgrading or downgrading — to understand your current usage patterns
• Mid-cycle — to make sure you are not running low on credits
• After a busy period — to see how your usage has changed

Managing Your Credits

If you are running low on credits:

• Wait for renewal — Credits refresh at the start of your next billing cycle
• Upgrade your plan — Email subscribe@via.email for more credits and features

Related reading

• Finance ops still parses invoices from the same inbox
• Three-way match lives in email while AI closes the gap
• Grant officers drown in PDFs while email AI drafts faster

For quick answers, see our FAQ.