Audit AI Response
Forward the AI-drafted reply and the original customer email; we'll audit for accuracy, tone, and completeness.
Please audit this AI draft before I send it to the customer.
---------- Forwarded message ---------
From: Marcus Chen <mchen@acmecorp.com>
Date: Tue, Mar 11, 2026 at 2:34 PM
Subject: Re: Subscription billing dispute
To: support@example.com
I was charged twice for my annual plan. I already emailed last week and got no response. I want a refund for the duplicate charge.
----------
Our AI tool drafted this reply:
Dear Mr. Chen,
We apologize for any inconvenience. Per our policy, duplicate charges are refunded within 5-7 business days. We have escalated your case to our billing team. You will receive a confirmation email shortly. Thank you for your patience.
Please let me know if this is accurate and if the tone is appropriate.
---------- Forwarded message ---------
From: Marcus Chen <mchen@acmecorp.com>
Date: Tue, Mar 11, 2026 at 2:34 PM
Subject: Re: Subscription billing dispute
To: support@example.com
I was charged twice for my annual plan. I already emailed last week and got no response. I want a refund for the duplicate charge.
----------
Our AI tool drafted this reply:
Dear Mr. Chen,
We apologize for any inconvenience. Per our policy, duplicate charges are refunded within 5-7 business days. We have escalated your case to our billing team. You will receive a confirmation email shortly. Thank you for your patience.
Please let me know if this is accurate and if the tone is appropriate.
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