Audit Knowledge Gaps
Forward a batch of recent support tickets; get a prioritized list of knowledge base gaps and outdated articles to create or update.
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Subject
Fwd: Last week's support tickets - need KB gap analysis
Here are the tickets from last week. Can you figure out what is missing from our help center?
Ticket #4012 - How do I export my data to CSV? I can only find PDF export.
Ticket #4018 - The API rate limit error doesn't tell me what the limit actually is. Your docs say 1000/hr but I'm getting throttled at 500.
Ticket #4023 - I deleted a project by accident. Is there a way to recover it? I don't see anything in your help articles about undo or recovery.
Ticket #4027 - SSO setup instructions reference a settings page that doesn't exist anymore. The UI changed since your article was written.
Ticket #4031 - How do I export my data to CSV? The export page only shows PDF.
Ticket #4035 - Can I set different permissions for different folders? Your permissions article only covers workspace-level settings.
Ticket #4041 - Where is the API rate limit documented? I need to know the exact limits for our integration.
Ticket #4044 - I accidentally deleted my project. There's no recycle bin or undo feature mentioned anywhere in your docs.
Ticket #4052 - The SSO setup guide shows screenshots from the old interface. The current settings look completely different.
Ticket #4058 - Trying to export to CSV but that option doesn't seem to exist. Is it a premium feature?
Ticket #4012 - How do I export my data to CSV? I can only find PDF export.
Ticket #4018 - The API rate limit error doesn't tell me what the limit actually is. Your docs say 1000/hr but I'm getting throttled at 500.
Ticket #4023 - I deleted a project by accident. Is there a way to recover it? I don't see anything in your help articles about undo or recovery.
Ticket #4027 - SSO setup instructions reference a settings page that doesn't exist anymore. The UI changed since your article was written.
Ticket #4031 - How do I export my data to CSV? The export page only shows PDF.
Ticket #4035 - Can I set different permissions for different folders? Your permissions article only covers workspace-level settings.
Ticket #4041 - Where is the API rate limit documented? I need to know the exact limits for our integration.
Ticket #4044 - I accidentally deleted my project. There's no recycle bin or undo feature mentioned anywhere in your docs.
Ticket #4052 - The SSO setup guide shows screenshots from the old interface. The current settings look completely different.
Ticket #4058 - Trying to export to CSV but that option doesn't seem to exist. Is it a premium feature?
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