Categorize Support Tickets
Forward a batch of support emails or paste ticket content; get a categorized triage report with issue type, priority, and sentiment.
Draft an email
Subject
Fwd: Weekend support tickets - need triage help
Here's everything that came in over the weekend. Can you categorize these and flag anything urgent? We need to get the team started on the right priorities this morning.
Ticket 1 - From: marcus.j@blueridgefoods.com
Subject: Payment failed three times
I've been trying to upgrade my plan since Friday and the payment keeps failing. My card works everywhere else. This is incredibly frustrating - I have a presentation tomorrow that requires the Pro features.
Ticket 2 - From: sarah.nielsen@coastaldesign.co
Subject: Export not working in Firefox
When I click Export to PDF in Firefox, nothing happens. Works fine in Chrome. Version 14.2. Not urgent but thought you should know.
Ticket 3 - From: operations@terralogistics.com
Subject: URGENT - All team members locked out
None of our 12 team members can log in as of 7 AM this morning. We have shipments that need to go out today. Please advise immediately.
Ticket 4 - From: linda.park@summithr.net
Subject: Can you add bulk import?
We love the product but manually entering each employee record is killing us. Any plans for a CSV bulk import feature?
Ticket 5 - From: david.r@northstaradvisors.com
Subject: Re: Re: Re: Still waiting on refund
This is my fourth email about this. I was promised a refund on Feb 20 and it's now March 8. If this isn't resolved by end of week I'm disputing the charge with my bank and leaving a review.
Ticket 1 - From: marcus.j@blueridgefoods.com
Subject: Payment failed three times
I've been trying to upgrade my plan since Friday and the payment keeps failing. My card works everywhere else. This is incredibly frustrating - I have a presentation tomorrow that requires the Pro features.
Ticket 2 - From: sarah.nielsen@coastaldesign.co
Subject: Export not working in Firefox
When I click Export to PDF in Firefox, nothing happens. Works fine in Chrome. Version 14.2. Not urgent but thought you should know.
Ticket 3 - From: operations@terralogistics.com
Subject: URGENT - All team members locked out
None of our 12 team members can log in as of 7 AM this morning. We have shipments that need to go out today. Please advise immediately.
Ticket 4 - From: linda.park@summithr.net
Subject: Can you add bulk import?
We love the product but manually entering each employee record is killing us. Any plans for a CSV bulk import feature?
Ticket 5 - From: david.r@northstaradvisors.com
Subject: Re: Re: Re: Still waiting on refund
This is my fourth email about this. I was promised a refund on Feb 20 and it's now March 8. If this isn't resolved by end of week I'm disputing the charge with my bank and leaving a review.
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