Dispute Chargeback Claim
Forward the chargeback notification and any supporting evidence; get a structured rebuttal letter ready to submit to the card network.
Draft an email
Subject
Fwd: Chargeback Notification - Order #TXN-44891 - $287.50
Here's the chargeback we got yesterday. We have delivery confirmation and the customer signed for the package. Can you help us fight this?
On Monday, March 9, 2026, Meridian Payment Services processing@meridianpayments.net wrote:
CHARGEBACK NOTIFICATION
Merchant: Oakridge Home Supplies
Merchant ID: MID-77291034
Case Reference: CB-2026-78234
Card Network: Visa
Reason Code: 13.1 (Merchandise/Services Not Received)
Transaction Amount: $287.50
Transaction Date: February 15, 2026
Cardholder: J. Whitmore
Card Last Four: 8842
Response Deadline: April 8, 2026
The cardholder claims the merchandise was not received. You have 30 days from the date of this notice to submit a rebuttal with supporting documentation. Failure to respond will result in the chargeback being finalized.
On Monday, March 9, 2026, Meridian Payment Services processing@meridianpayments.net wrote:
CHARGEBACK NOTIFICATION
Merchant: Oakridge Home Supplies
Merchant ID: MID-77291034
Case Reference: CB-2026-78234
Card Network: Visa
Reason Code: 13.1 (Merchandise/Services Not Received)
Transaction Amount: $287.50
Transaction Date: February 15, 2026
Cardholder: J. Whitmore
Card Last Four: 8842
Response Deadline: April 8, 2026
The cardholder claims the merchandise was not received. You have 30 days from the date of this notice to submit a rebuttal with supporting documentation. Failure to respond will result in the chargeback being finalized.
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