Draft Delay Alerts
Email the delay notification to the agent. Specify 'for internal' or 'for customer' in your email, or both.
Draft an email
Subject
FWD: Urgent - Freight Delay Notification - PO#2024-5573-A from Globex Logistics
On Mon, Feb 26, 2024 at 10:15 AM, Sarah Chen <sarah.chen@globexlogistics.com> wrote:
Subject: Critical Service Update: Freight Delay on MS Explorer Voyage 302
Dear Valued Client,
This notification is to inform you of an unforeseen delay impacting your recent shipment(s) on the vessel MS Explorer, Voyage 302. Due to unexpected port congestion at Port of Barstow, the vessel's arrival and subsequent offloading are now projected to be delayed by approximately 5-7 business days.
Original ETA (Port of Avalon): March 8, 2024
Revised ETA (Port of Avalon): March 15 - March 18, 2024
Affected Purchase Order Numbers: PO#2024-5573-A (containing Electro-Widgets Model 7a and 7b), PO#2024-5574-B (containing Hydro-Fittings KPL-3).
We understand the impact this may have on your operations and sincerely apologize for any inconvenience. Our team is actively monitoring the situation and exploring all available options to expedite customs clearance and last-mile delivery once the vessel docks. We will provide further updates as they become available. Please direct any urgent inquiries to your account manager, David Vance.
Sincerely,
Sarah Chen
Operations Manager
Globex Logistics Inc.
---
Hi team, this just came in. Can you draft an internal alert for my operations team and a separate one for customers for PO#2024-5573-A? We need to inform them ASAP.
Subject: Critical Service Update: Freight Delay on MS Explorer Voyage 302
Dear Valued Client,
This notification is to inform you of an unforeseen delay impacting your recent shipment(s) on the vessel MS Explorer, Voyage 302. Due to unexpected port congestion at Port of Barstow, the vessel's arrival and subsequent offloading are now projected to be delayed by approximately 5-7 business days.
Original ETA (Port of Avalon): March 8, 2024
Revised ETA (Port of Avalon): March 15 - March 18, 2024
Affected Purchase Order Numbers: PO#2024-5573-A (containing Electro-Widgets Model 7a and 7b), PO#2024-5574-B (containing Hydro-Fittings KPL-3).
We understand the impact this may have on your operations and sincerely apologize for any inconvenience. Our team is actively monitoring the situation and exploring all available options to expedite customs clearance and last-mile delivery once the vessel docks. We will provide further updates as they become available. Please direct any urgent inquiries to your account manager, David Vance.
Sincerely,
Sarah Chen
Operations Manager
Globex Logistics Inc.
---
Hi team, this just came in. Can you draft an internal alert for my operations team and a separate one for customers for PO#2024-5573-A? We need to inform them ASAP.
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