Draft SLA Report
Forward your monitoring data or paste your metrics; get a formatted SLA compliance report with breach analysis and recommendations.
Hey, need this turned into a client-ready SLA report by Thursday. Focus on the three breaches in February.
---------- Forwarded message ----------
On Tuesday, March 3, 2026, Derek Liang derek.liang@brighthollow.net wrote:
Here is the Q1 summary for the Meridian account:
Web Hosting (Tier 1 - 99.95% target):
January: 99.98% uptime, 2 incidents, avg resolution 18 min
February: 99.87% uptime, 5 incidents, avg resolution 42 min (3 breaches during Feb 12-14 storage migration)
March: 99.97% uptime, 1 incident, avg resolution 12 min
Database Cluster (Tier 1 - 99.95% target):
January: 100% uptime
February: 99.93% uptime, 1 incident, 47 min resolution (related to storage migration)
March: 99.99% uptime
Email Services (Tier 2 - 99.5% target):
January: 99.94% uptime
February: 99.91% uptime
March: 99.96% uptime
Support Response SLA (P1: 15 min, P2: 1 hr, P3: 4 hr):
P1 tickets: 3 total, avg response 11 min, 100% met
P2 tickets: 18 total, avg response 38 min, 94% met (1 miss on Feb 13)
P3 tickets: 47 total, avg response 2.1 hr, 100% met
Let me know if you need the raw Datadog exports too.
Derek
---------- Forwarded message ----------
On Tuesday, March 3, 2026, Derek Liang derek.liang@brighthollow.net wrote:
Here is the Q1 summary for the Meridian account:
Web Hosting (Tier 1 - 99.95% target):
January: 99.98% uptime, 2 incidents, avg resolution 18 min
February: 99.87% uptime, 5 incidents, avg resolution 42 min (3 breaches during Feb 12-14 storage migration)
March: 99.97% uptime, 1 incident, avg resolution 12 min
Database Cluster (Tier 1 - 99.95% target):
January: 100% uptime
February: 99.93% uptime, 1 incident, 47 min resolution (related to storage migration)
March: 99.99% uptime
Email Services (Tier 2 - 99.5% target):
January: 99.94% uptime
February: 99.91% uptime
March: 99.96% uptime
Support Response SLA (P1: 15 min, P2: 1 hr, P3: 4 hr):
P1 tickets: 3 total, avg response 11 min, 100% met
P2 tickets: 18 total, avg response 38 min, 94% met (1 miss on Feb 13)
P3 tickets: 47 total, avg response 2.1 hr, 100% met
Let me know if you need the raw Datadog exports too.
Derek
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