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Subject
FWD: Warranty denial for broken MaxCool refrigerator
---------- Forwarded message ---------
From: Sarah Chen <s.chen.email@gmail.com>
Date: Mon, Nov 18, 2024 at 2:15 PM
Subject: Warranty denial for broken MaxCool refrigerator
I bought a MaxCool Pro refrigerator from ApplianceWorld in March 2023 for $2,400. It broke down last week with a complete compressor failure. The warranty expired three days before it died. MaxCool is claiming normal wear and tear but I have emails showing I reported temperature issues six months ago that they said were normal. Customer service hung up on me twice when I asked for a supervisor. I have the original receipt and all the email correspondence. This feels like they designed it to fail right after warranty. Can you help me write a complaint letter that will actually get their attention?
From: Sarah Chen <s.chen.email@gmail.com>
Date: Mon, Nov 18, 2024 at 2:15 PM
Subject: Warranty denial for broken MaxCool refrigerator
I bought a MaxCool Pro refrigerator from ApplianceWorld in March 2023 for $2,400. It broke down last week with a complete compressor failure. The warranty expired three days before it died. MaxCool is claiming normal wear and tear but I have emails showing I reported temperature issues six months ago that they said were normal. Customer service hung up on me twice when I asked for a supervisor. I have the original receipt and all the email correspondence. This feels like they designed it to fail right after warranty. Can you help me write a complaint letter that will actually get their attention?
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