Map Support Timeline
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Fwd: Re: Re: Re: Order #ORD-55120 still not resolved
Can you make sense of this thread? I'm taking over from Marco and need to know what's been promised.
On Wednesday, March 5, 2026, Helen Torres h.torres@brightwell.co wrote:
This is unacceptable. Marco told me on Feb 24 that the replacement would ship within 48 hours. It's now March 5 and I still have no tracking number. I've escalated this to my VP and we're evaluating whether to continue our contract.
On Monday, Feb 24, 2026, Marco Diaz m.diaz@supportteam.net wrote:
Hi Helen, I apologize for the inconvenience. I've confirmed with our warehouse team that a replacement unit for Order #ORD-55120 will ship within 48 hours. I'll send you the tracking number as soon as it's available.
On Friday, Feb 21, 2026, Helen Torres h.torres@brightwell.co wrote:
Following up again. The damaged unit arrived on Feb 18 and I submitted photos the same day. No one has responded. Order #ORD-55120, 3x industrial monitors. Please advise on a replacement timeline.
On Tuesday, Feb 18, 2026, Helen Torres h.torres@brightwell.co wrote:
Hi, I received my order today but two of the three monitors have cracked screens. Photos attached. Order #ORD-55120.
On Wednesday, March 5, 2026, Helen Torres h.torres@brightwell.co wrote:
This is unacceptable. Marco told me on Feb 24 that the replacement would ship within 48 hours. It's now March 5 and I still have no tracking number. I've escalated this to my VP and we're evaluating whether to continue our contract.
On Monday, Feb 24, 2026, Marco Diaz m.diaz@supportteam.net wrote:
Hi Helen, I apologize for the inconvenience. I've confirmed with our warehouse team that a replacement unit for Order #ORD-55120 will ship within 48 hours. I'll send you the tracking number as soon as it's available.
On Friday, Feb 21, 2026, Helen Torres h.torres@brightwell.co wrote:
Following up again. The damaged unit arrived on Feb 18 and I submitted photos the same day. No one has responded. Order #ORD-55120, 3x industrial monitors. Please advise on a replacement timeline.
On Tuesday, Feb 18, 2026, Helen Torres h.torres@brightwell.co wrote:
Hi, I received my order today but two of the three monitors have cracked screens. Photos attached. Order #ORD-55120.
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