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Fwd: NorthPoint Summit - Need Speaker Bio for Maren by EOD
Conference organizer needs a 100-word bio, a one-liner, and an intro script for Maren's panel slot. The panel is on scaling customer success in mid-market SaaS. Event is NorthPoint Summit, 800+ attendees, mostly VP and director level.
---------- Forwarded message ----------
From: Maren Solberg maren.solberg@crestview-saas.com
Date: Wed, Mar 11, 2026
Subject: My details for the bio
Here is what I have:
Maren Solberg, VP of Customer Success at Crestview SaaS. 11 years in customer success, previously at two enterprise SaaS companies (Ridgepoint Technologies, Alder Cloud). Built Crestview's CS team from 4 to 38 people in three years. Grew net revenue retention from 94% to 118%. Led the rollout of our predictive churn model that reduced churn by 31%.
Speaking topic for NorthPoint: how mid-market CS teams can achieve enterprise-level retention without enterprise-level headcount. My main thesis is that process design and tooling strategy matter more than team size.
I have a current long bio attached but it is way too corporate and does not mention the CS angle at all.
---------- Forwarded message ----------
From: Maren Solberg maren.solberg@crestview-saas.com
Date: Wed, Mar 11, 2026
Subject: My details for the bio
Here is what I have:
Maren Solberg, VP of Customer Success at Crestview SaaS. 11 years in customer success, previously at two enterprise SaaS companies (Ridgepoint Technologies, Alder Cloud). Built Crestview's CS team from 4 to 38 people in three years. Grew net revenue retention from 94% to 118%. Led the rollout of our predictive churn model that reduced churn by 31%.
Speaking topic for NorthPoint: how mid-market CS teams can achieve enterprise-level retention without enterprise-level headcount. My main thesis is that process design and tooling strategy matter more than team size.
I have a current long bio attached but it is way too corporate and does not mention the CS angle at all.
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