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Subject
FWD: Terrible Google Review - Need Response ASAP
From: sarah.martinez@bistrolocale.com
To: support@via.email
Subject: FWD: Terrible Google Review - Need Response ASAP
Hi - we just got this brutal Google review and I need help crafting a professional response. The customer is partly right about the wait time but wrong about the server attitude. Here's the review:
"Waited 45 minutes for a table despite reservation. Server was rude and dismissive when we complained. Food was cold when it finally arrived. Manager nowhere to be found. Won't be back and telling everyone to avoid this place."
Context: We were short-staffed that night due to two callouts, and the kitchen had equipment issues. The server mentioned was actually covering three sections. We did comp their meal but apparently that wasn't enough.
Thanks!
Sarah
To: support@via.email
Subject: FWD: Terrible Google Review - Need Response ASAP
Hi - we just got this brutal Google review and I need help crafting a professional response. The customer is partly right about the wait time but wrong about the server attitude. Here's the review:
"Waited 45 minutes for a table despite reservation. Server was rude and dismissive when we complained. Food was cold when it finally arrived. Manager nowhere to be found. Won't be back and telling everyone to avoid this place."
Context: We were short-staffed that night due to two callouts, and the kitchen had equipment issues. The server mentioned was actually covering three sections. We did comp their meal but apparently that wasn't enough.
Thanks!
Sarah
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