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Subject
FWD: Win-back email needed for TechFlow Solutions
On Tuesday, January 15th, Sarah Martinez sarah.martinez@techflow.com wrote:
Hi team,
We need a win-back email for David Chen at TechFlow Solutions. They were a Premium customer for 18 months, paying $299/month for our project management platform. They cancelled 4 months ago citing budget constraints and saying they found a cheaper alternative.
From our records:
- Had 25 active users
- Used advanced reporting features heavily
- Their account manager was Lisa
- They mentioned struggling with team coordination during the cancellation call
- We've since added the AI task prioritization and budget tracking features
- Their industry (manufacturing consulting) is growing again based on recent reports
Can someone draft a personal email to David? We want to reconnect without being pushy.
Thanks,
Sarah
Hi team,
We need a win-back email for David Chen at TechFlow Solutions. They were a Premium customer for 18 months, paying $299/month for our project management platform. They cancelled 4 months ago citing budget constraints and saying they found a cheaper alternative.
From our records:
- Had 25 active users
- Used advanced reporting features heavily
- Their account manager was Lisa
- They mentioned struggling with team coordination during the cancellation call
- We've since added the AI task prioritization and budget tracking features
- Their industry (manufacturing consulting) is growing again based on recent reports
Can someone draft a personal email to David? We want to reconnect without being pushy.
Thanks,
Sarah
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